Customer Service Apprentice Alerter Group

Are you an enthusiastic and committed individual who is looking to gain qualifications and earn while you learn? If so, our level 2 customer services apprenticeship might be for you! You will be trained in customer services, taking both inbound calls and making outbound calls, in different areas of our business.

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Closing date: 20 Aug 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 8:30-17:00

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    28 Aug 2017

  • Date posted

    16 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties will include:

  • Speaking to prospective & current customers via the telephone
  • Making appointments for the field sales team and confirming these via email
  • Assisting with operating our main company telephone switchboard and manning our reception desk
  • Following up leads from marketing events, via the telephone
  • Updating databases
  • Assisting with basic admin as needed

Requirements and prospects

Desired skills

  • Competent in Microsoft packages
  • Confident in speaking to people over the phone
  • Good organisational skills
  • To be able to prioritise workloads
  • Good written communication
  • The ability to use own initiative
  • Motivated and enthusiastic

Personal qualities

  • Excellent telephone voice
  • Good verbal communication skills
  • Aptitude & willingness to learn
  • Good computer literacy
  • Hardworking
  • Reliable and punctual

Qualifications required

  • N/A

Future prospects

Upon completion of the apprenticeship, this company will be looking to keep the apprentice on full time. There will also be the potential to progress onto higher level apprenticeships.

About the employer

Alerter Group plc is the new name for Deaf Alerter plc, the name change helps bring our ever expanding product portfolio under one brand.Alerter Group plc is a multi-million pound, profitable, stable and expanding company with thousands of customers across the UK and Ireland.Over the last 25 years, we have developed and grown to be the market leader in providing emergency communication systems for disabled people. Our knowledge and technical expertise allow us to constantly be at the forefront of technology to meet the needs of our customers.


Alerter Group


303A Burton Road


DE23 6AG

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Training provider

  • Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role.
  • In addition, training will also be provided towards the Apprenticeship in Customer Services Level 2 through either in-house delivery or centre based delivery.

The Customer Services Level 2 consists of the following:

  • Level 2 NVQ in Customer Services
  • Technical certificate
  • Employment Rights and Responsibilities
  • Functional Skills in Literacy and Numeracy

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Babington Business College


Masood Mohammadi 01332 345450

Before you apply

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Closing date: 20 Aug 2017