IT Apprenticeship 2017 - Sheffield

Balfour Beatty Plc

Our aim is to develop your Business and IT support skills and to help you reach your full potential. As your programme progresses you will have increased involvement in ICT operational support in a number of specialist functional areas.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2017

Apprenticeship summary

Weekly wage

£149.85 - £260.85

Wages explained
The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

Working week

Monday - Friday 9am - 5pm

Total hours per week: 37.00

Apprenticeship duration

2 years

Possible start date

01 Sep 2017

Date posted

10 May 2017

Apprenticeship level

Advanced Level Apprenticeship

Reference number


About the role...

As part of a joint venture, we are looking for an IT Apprentice to join our project to be based in Sheffield 

Reporting to the IT support team lead and working with the first-line support team your duties will include:

  • Being first point of contact for all enquiries, both via phone and the internal helpdesk system
  • Logging all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised
  • Monitoring the helpdesk system for incoming requests, and action for support or additional information
  • Ensuring that all issues are progressed to meet agreed SLA targets
  • Ensuring that all issues are kept up to date and the customer is informed of the progress
  • Ensuring that all issues are updated with the full resolution details prior to closure

Requirements and prospects

Desired skills

  • Organised
  • Customer focused
  • Natural problem solver
  • Initiative
  • Meticulous
  • Flexible
  • IT Savvy

Personal qualities

As well as well developed people skills, you will have the passion and enthusiasm for ICT Service provision.

You will be able to solve problems and pick up new ways of working quickly with minimum direction.

Qualifications required

Who we're looking for:

  • Candidates must have 5 GCSEs or equivalent including at least a C in Mathematics and English Language
  • Ideally an IT qualification or some previous experience

Future prospects

Salary and benefits:

We offer a competitive salary and flexible benefits package and a travel allowance if applicable to the role. All of your training fees will be covered.

For more information on what you can expect as a Balfour Beatty Apprentice, please visit: and view the profiles of our current apprentices across the group.

Things to consider

For support with your application, please contact

About the employer

About Balfour Beatty: We are the UK's largest construction and infrastructure business. Each day our projects change peoples lives and communities for the better. We built the famous London Aquatics Centre and you will find our mark in all kinds of infrastructure like our schools and hospitals, major roads, rail and power networks. Each year we seek the best apprentices to come and join our ever-changing business. Balfour Beatty is an equal opportunities employer and has been accredited with the Positive About Disabled People ("Two Ticks") symbol and are a member of Stonewall's Diversity Champions programme.


Balfour Beatty Plc

Training provider

You will be trained on:

  • The methods to fulfil the above duties
  • How to liaise directly with a diverse range of end users from multiple departments
  • How to meet company service standards and turnaround times
  • Effective communication skills (specifically over the phone and by e-mail)
  • Managing varying workloads and prioritisation of tasks and work orders
  • Level 3 IT qualifications earned and opportunities to gain Microsoft qualifications
  • Higher Diploma in Finance earned

Apprenticeship framework

IT Application Specialist

Training provider


Applications for this apprenticeship are being processed by Balfour Beatty Plc


Employer's Application Instructions

All applications must be submitted online via the Balfour Beatty website. If you have any problems with your application, please email:

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2017