Social Media, Marketing and Business Administration Apprentice YORKSHIRE OSTEOPATHY LIMITED

Receive, assist and direct patients in accessing the appropriate service or practitioner in a courteous, efficient and effective way. You will also provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or by email.

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Closing date: 01 Sep 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours over 6 days - exact hours to be discussed

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Sep 2017

  • Date posted

    10 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001225864

  • Positions

    1 available

Receptionists may include any or all of the items in the following list :

  • Opening up/locking-up of Practice premises and maintaining security
  • Ensure an effective, courteous and efficient reception service is provided to patients and visitors 
  • Creating, maintaining and analysing marketing campaigns
  • Maintain working knowledge of the appointment system, i.e. times of all clinics, duration of appointments, knowledge of computer system, therapists’ rotas, and procedures for booking routine and urgent appointments
  • Receive and make calls as required
  • Take messages, ensuring accuracy of detail and prompt, appropriate delivery
  • Process tasks
  • Accessing emails/social media messages and dealing with them promptly
  • Taking payments and being accountable for the petty cash/daily banking
  • Maintain working knowledge of computer/clinical system, reporting any problems to the practice manager
  • Be aware of confidentiality and sensitive nature of patients needs
  • Deal with health and safety as instructed
  • Effectively manage own time, workload and resources

Requirements and prospects

Desired skills

  • Accuracy and attention to detail
  • Good IT skills with Microsoft Excel, Word, PowerPoint etc.
  • Ability to develop website and social media presence online
  • Good telephone manner
  • Able to work on own initiative
  • Punctual and good time keeping

Personal qualities

  • Pleasant manner
  • Well presented
  • Willing to learn and achieve
  • Motivated
  • Enthusiastic
  • Confident

Qualifications required

GCSE grades A - C in Maths, English and ICT, desirable but not essential

Future prospects

Continued employment for the right candidate

Things to consider

Must be able to be flexible with hours - able to work additional hours if required. This will include Saturdays until 1pm. Apprenticeship National Minimum Wage (ANMW) : The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Selby Wellness Clinic are a group of therapists working in Selby town centre, offering a diverse range of therapies to provide physical and emotional well-being and an enhanced quality of life. They believe that the best way to optimum health is to approach ailments and issues directly with intelligence, resourcefulness and skill. As a clinic, our aim is to provide clients with the best possible service and happily refer to each other to achieve the best results for their clients. Currently we have 8 therapists offering hypnotherapy, pilates, counselling osteopathy and massage and one support staff member.

Employer

YORKSHIRE OSTEOPATHY LIMITED

Address

30 Gowthorpe

Selby

YO8 4ET

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Training provider

  • NVQ Level 2 Diploma in Business Administration
  • Functional Skills Level 1 Maths, English and ICT (if not exempt)
  • Employee Rights and Responsibilities

Apprenticeship framework

Business and Administration

Training provider

SELBY COLLEGE

Applications for this apprenticeship are being processed by Selby College

Contact

Leanne Simms 01757 211092 simmsl@selby.ac.uk


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Closing date: 01 Sep 2017