Customer Service Apprenticeship Cannock Caravans

The job role will involve many aspects of customer service including answering calls, face to face customer contact, emailing and updating company website.

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Closing date: 06 Oct 2017

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    PLEASE NOTE THIS WILL INVOLVE WEEKEND WORK Mon-Sat 9-5pm, Sun 10-4

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    10 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001225453

  • Positions

    2 available

Reporting to the owner / manager the candidate will carry out the following duties:

  • Face to face interaction with all customers
  • Speaking with customers on the telephone (making and receiving calls)
  • Email contact with customers
  • Update company website
  • Organise delivery notes and despatches against customer orders
  • Serving customers at the check out till
  • Basic admistration duties

Requirements and prospects

Desired skills

Please note you must have your own transport due to the location of the business access by public transport is difficult.

Previous customer service experience would be beneficial though not essential. The company are looking for a people person as customers are at the heart of their business.

Personal qualities

  • Good timekeeper
  • Well presented
  • Well mannered
  • Team player
  • Punctual
  • Reliable

Qualifications required

GSCE grades A-C in Maths and English

Future prospects

Full time employment upon completion of the Level 2 apprenticeship. progression on to the Level 3 apprenticeship for the RIGHT candidate

Things to consider

An assessor from In-Comm Training & Business Services will visit the succesful candidate once a month for a period of twelve months in order to deliver the qualifcation.

About the employer

Cannock Caravan Accessories has a huge selection on offer whether it be for your caravan, motorhome or camping. We have all your favourite brands here for you to see all your round. The company prides itself on knowledgeable staff who are always on hand to advise and recommend items suitable for customers' specific requirements. Customer service is at the forefront of what Cannock Caravan Accessories stands for. For any queries the company can be contacted by telephone. Or customers can email its various departments directly from the departmental email links on the website.

Employer

Cannock Caravans

Address

Unit 2-4

Watling Street Business Park

Watling Street

Cannock

WS11 9XG

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Additional location information

The location is situated off the A5- requiring someone who has their own transport.

Training provider

  • NVQ Level 2 Diploma In Customer Service
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider

IN-COMM TRAINING SERVICES LIMITED

Applications for this apprenticeship are being processed by In-Comm Training Services Ltd

Contact

Alex Jones 01922 457686 alexj@in-comm.co.uk


Before you apply

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Closing date: 06 Oct 2017