Apprentice Receptionist Swiftclean UK Ltd

To support and represent the company on a daily basis. To be the first point of contact for visitors and customers on the phone. To greet all customers in a polite and courteous manor and to be helpful and professional when dealing with various requests.

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Closing date: 28 Aug 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 Hours – Monday to Friday 9am until 5.30pm, with an hour lunch break.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    11 Sep 2017

  • Date posted

    09 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001224112

  • Positions

    1 available

Will be working at our Southend office

Responsibilities

To support and represent the company on a daily basis. To be the first point of contact for visitors and customers on the phone. To greet all customers in a polite and courteous manor and to be helpful and professional when dealing with various requests.

Key Performance Indicators

  • Monitor the stock levels and ensure Stationary orders do not exceed monthly budget. Inform SDDM if budget needs adjustment.
  • Weekly report to be completed and given to SDDM to confirm all general housekeeping in the reception and kitchen (including filing) has been completed.

Job Specific Functions

  • To answer the telephone within 3 rings, establish priority of the calls and to take clear and accurate messages ensuring they are notified to the appropriate person.
  • To be familiar with and use all functions of the phone system.
  • To greet visitors in a friendly and professional manner and to ensure that the person they are visiting is advised of their presence.
  • Organise booking of 3 meeting rooms, utilising outlook calendar, ensuring that meetings do not clash /overlap.
  • Attend meetings, take minutes, type and distribute and arrange lunches / beverages as required.
  • Ensure meeting rooms are left in a neat and tidy state following meetings.
  • Ensure the kitchen is kept neat/clean and tidy & dishwasher loaded & emptied daily.
  • Ensure that front office is presentable at all times and secure when unattended
  • Distribute incoming post.
  • Monitoring and ordering of stationery for the Southend and Leicester office.
  • To organize filing as required, and ensuring that all files are correctly filed in filing room on a weekly basis.
  • Data collection for the ISO system including: waste, printer cartridges, site staff risk assessment completion, photo copier & post clean report tracking
  • Assist with ensuring the Company is legally compliant, including: Insurance, MOT’s, Road Tax, Recovery Service, maintenance, claims handling etc.
  • Any typing required by the department/company.
  • Ensuring house letter style is adhered too.
  • Assist with the production of compliance reports when required, including keeping the ‘marking in’ file up to date.
  • To update and utilise Prospect computer system when required.
  • To update and utilise DCS system when required.
  • Monitoring and processing of fax messages & Photocopying
  • Provide support to the coordinating team when required.
  • To act in accordance with the Company Code of Conduct (Ref: POL037) at all times when engaged on Company duties, in any capacity and at any location.
  • To adhere to all company policies and procedures.
  • Assist Key Account Manager in administration of new or ongoing contracts when requested, including setting up files, assisting with data collection, sending out communications, etc.

Requirements and prospects

Desired skills

  • Polite
  • Keen learner
  • Excellent communication
  • Good attendance

Personal qualities

None specified.

Qualifications required

Ideally C or equivalent in Maths, English and ICT.

Future prospects

Business Admin NVQ.

About the employer

Building Services – such as ventilation and ductwork cleaning – specialising in compliance for air water and fire services.

Employer

Swiftclean UK Ltd

Address

12 Aviation Way

Southend Airport

Southend-on-Sea

SS2 6UN

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Training provider

City and Guilds full Framework level 2 & 3 QCF apprenticeship, including Functional Skills (Numeracy and Literacy), full Technical Certificate, employer and employee rights and responsibilities, personal learning and thinking.

All training and assessments delivered on employer site.

Apprenticeship framework

Business and Administration

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Applications for this apprenticeship are being processed by Seetec Business Technology Centre Ltd

Contact

Joshua Langley 01702 208270 joshua.langley@seetec.co.uk


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Closing date: 28 Aug 2017