IT Apprentice Peel Land And Property Holdings Limited

Technically minded? Peel Group are looking for someone to provide 1st line (helpdesk) technical support to both internal and external employees. You will be assisting them with hardware, software and mobile telephone problems via email, telephone, remote administration or onsite visits.

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Closing date: 06 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    20 Nov 2017

  • Date posted

    05 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Some of the duties and responsibilities in this role will include:

  • Provide technical support; answering support queries either onsite or via phone or email.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the IT Helpdesk portal and maintain full documentation.
  • Respond to enquiries from users and help them resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of computer equipment by providing guidance and advice.
  • To allocate more complex service issues to the relevant IT Support member

Requirements and prospects

Desired skills

  • Relevant 1st line / Helpdesk support experience
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7 &10).
  • Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint).
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation).
  • Good understanding of PC hardware set-up and configuration.
  • Excellent telephone manner and face-to-face communication skills

Personal qualities

  • Good communication skills – both written and verbal
  • Able to work on own and under pressure
  • Good time management and ability to priorities
  • Be aware of what else is happening around them
  • Work on own initiative to resolve issues not previously resolved
  • Professional and smart at all times

Qualifications required

5 GCSEs at grades A*- D or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

Peel Land and Property Group own and manage 1.2 million m² of property and 15,000 hectares of land and water. Our holdings are concentrated in North West England but we also own and manage significant assets in the Clyde, Yorkshire and the Medway in Kent, with a total portfolio value of £2.3 billion. Land and Property lies at the heart of The Peel Group, one of the foremost real estate, infrastructure and transport investment enterprises in the UK. Our specialist teams have a proven track record in delivering high quality sustainable projects – placemaking is the key to our regeneration strategy and reflects the full spectrum of property.


Peel Land And Property Holdings Limited


The Dome

The Trafford Centre


M17 8PL

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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. Training will lead to industry-recognised qualifications including:

  • City & Guilds Level 3 Diploma in IT Support

Focusing on:

  • MCTS on Windows 7 
  • MCTS on MCSA, MS Solutions Associate 
  • MCITP on Windows Server 2008 
  • CompTIA Network+ 
  • CompTIA Security+ 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Honor Greenwood 01133500333

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Closing date: 06 Nov 2017