Customer Support Engineer Apprentice Sharp Business Systems Uk Plc

Estio Training has an exciting new opportunity for a Customer Support Engineer Apprentice at Sharp Business Systems. The position is based in Basildon.

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    24 Oct 2017

  • Date posted

    04 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Some of your duties and responsibilities will include:

  • Fixing, maintenance and repair of photocopier devices.
  • Preparing machines for customers at the Basildon workshopInstalling photocopiers at customer sites
  • To ensure customers receive a satisfactory service in line with agreed service level agreements.
  • Looking after stocks of parts and toner.
  • Providing telephone support to customers as required
  • Travelling to customers sites

Requirements and prospects

Desired skills

  • An strong interest and a good understanding of electrical /mechanical engineering
  • Good interpersonal and customer service skills
  • A full UK driving licence would be an advantage but will be essentail within 18 months of employment.

Personal qualities

  • Always aiming to provide first class customer service
  • Has the ability and drive to learn, work hard and complete the challenging employer led apprenticeship.
  • Personable, able to communicate clearly, fluently and concisely
  • Someone who can work individually and as part of a team
  • Have a long term aspiration to join a successful company and be part of the technical team
  • Have a williness to learn
  • Ability to manage course work and a job

Qualifications required

  • GCSE grade A*- C in  Engilish, Maths and ICT (or equivalent)

Future prospects

• Initial progression to Trainee Customer Support Engineer, moving on to Customer Support Engineer and in the long term Senior Customer Support Engineer. • Potential to move into supervisory and managerial roles. • Be a part of a growing innovative company • Gain a respected profession transferable across many areas

About the employer

Sharp Business Systems UK is a fully owned subsidiary of Sharp Electronics Ltd. As part of the globally recognised and trusted Sharp Corporation they are at the forefront of technical innovation, ensuring they can fulfill all printing and copying requirements. With dedicated staff operating from locations across the length and breadth of the UK, Sharp Business Systems are a market leader in the field.


Sharp Business Systems Uk Plc


Crompton Close


SS14 3AZ

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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive nine weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:

  • Advanced apprenticeship Standard for IT Infrastructure Technicians
  • Microsoft MTA Certification
  • Functional skills, Maths L2, English L2 and ICT L2
  • PLTS and ERR
  • CompTIA A+

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Scarlett Uttley 01133 500 333

Before you apply

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Closing date: 10 Oct 2017