Warranty Apprentice Volvo Car Uk Limited

These apprenticeships are fully work based however, as funding and learning are provided through Henley College, you will be required to attend college on a monthly basis.

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Closing date: 28 Aug 2017

Apprenticeship summary

  • Monthly wage


  • Working week


    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    29 Sep 2017

  • Date posted

    02 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

With the support of the Warranty & Dealer Contact Manager:

  • Support the team with all administration and correspondence requirements.
  • Assist the team (Warranty and Customer Relations Consultants) in answering telephone enquiries from customers and dealers by taking detailed messages and allocating these messages to a consultant for them to call back.
  • Support the team with Recall and Campaign Performance.
  • Assist the dealer network with Warranty and service submissions.
  • correcting errors and informing dealers how to avoid future mistakes with their submissions.

Requirements and prospects

Desired skills


  • Good standard of GCSE, or equivalent, including Maths and English (Grade A to C)
  • Accuracy and attention to detail critical
  • IT literate
  • An enthusiastic and flexible approach to work within a team environment
  • A willingness to learn and take on new challenges
  • Good communication and interpersonal skills are also essential

Personal qualities

Personal Qualities:

  • Someone who's a good listener.
  • Enthusiastic.
  • Someone who's very accurate.

Qualifications required

GCSE A - C in Maths, English and ICT or equivalent.

Future prospects

The Volvo Apprenticeship scheme allows you to gain your NVQ Level 2 in Business Administration.

Things to consider

Please email your CV to mfal@henleycol.ac when also applying to the government website. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

The Volvo Car Corporation is one of the car industry’s strongest brands, with a long and proud history of world-leading innovations. They're committed to designing innovative, environmentally-friendly and safe cars.


Volvo Car Uk Limited


Scandinavia House

Norreys Drive



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Training provider

Business Administration - Level 2 then Level 3 if necessary.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Henley College


Melanie Falconer 01491 634 219 mfal@henleycol.ac.uk

Before you apply

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Closing date: 28 Aug 2017