Apprentice Office Administrator Bluebird Care South Oxfordshire

Exciting opportunity to develop your administration skills within a fast-growing company that really makes a difference. Working as part of our friendly office team in this varied and challenging role.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £151.88 - £264.38

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    Monday - Friday 8:30am to 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    2 years

  • Possible start date

    07 Oct 2017

  • Date posted

    28 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001219215

  • Positions

    1 available

  • Provide general administrative support to the office team and care assistants. Carry out administrative tasks requested by the franchise owner or registered manager.
  • Maintain accurate and up to date computerised and hard copy records, for example, staff and customer files. Photocopy and file documents promptly.
  • Prepare new customer information packs and distribute.
  • Answer telephone and face to face enquiries in a professional and caring manner.
  • Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding.
  • Attend meetings when required, take and distribute accurate notes within a reasonable time.
  • Produce copies of care assistant contracts and handbooks. Keep sufficient supplies of ID badges and produce the badges for each care assistant.
  • Monitor the stock of uniform, PPE (personal protective equipment) and other necessary supplies for re-ordering supplies and keep records of items issued and returned.
  • Assist in management petty cash and keep a record of stock levels for refreshments and cleaning products, replenishing as necessary.
  • Assist the registered manager with quality assurance checks. Carry out competitor analysis (such as mystery shopping) under guidance from the registered manager.
  • Prepare training rooms before and after each training session – provide refreshments.
  • Collect post and take outgoing post to the drop off point as and when required.
  • Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.
  • Keep all information about customers and their families secure and confidential except where Bluebird Care policy requires you to share information to protect the interests of our customers.

This list is not exhaustive and you may be asked to carry out additional duties. We will provide you with full training in line with regulatory requirements.


Requirements and prospects

Desired skills

  • Good communication skills.
  • Ability to maintain accurate written and numerical records.
  • A professional, friendly telephone manner
  • Good computer/IT skills
  • Excellent organisational skills

Personal qualities

  • Calm, helpful, flexible manner
  • Passionate about providing great quality service to vulnerable people
  • Honest with a high level of integrity
  • Ability and willingness to follow instructions and work as part of a team
  • Ability and willingness to follow Bluebird Care’s policies, procedures and instructions, in particular, Confidentiality.

Qualifications required

GCSE English and Maths at Grade C of above (or equivalent)

Future prospects

There is potential for a full time position being made available for the right candidate

About the employer

Bluebird Care Oxford, S. and W. Oxfordshire is a franchise of a nationwide brand Bluebird Care and was established in 2013. We pride ourselves on being the best. We provide high quality care to adults in their own homes throughout the county, based on their own needs and preferences. In order to do this, we need an efficient and effective administrative team to oversee all planning and documenting, from the point of customer enquiry, through to carer training and coordinating care on a daily basis. As a locally based company, we operate a friendly and supportive environment in which both carers and office staff can work and develop their skills to challenge themselves and strive every day to achieve excellence in the provision of care.

Employer

Bluebird Care South Oxfordshire

Address

Wyndham House

Lester Way

Wallingford

OX10 9TD

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Training provider

  • Level 2 Diploma in Business Administration
  • Key skills/Functional skills
  • Employment rights and responsibilities
  • Personal Learning and Thinking Skills

Apprenticeship framework

Business and Administration

Training provider

ACTIVATE LEARNING

Applications for this apprenticeship are being processed by City of Oxford College

Contact

Ciera Kent 01865 551881 ciera.kent@activateapprenticeships.co.uk


Before you apply

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Closing date: 30 Sep 2017