Customer Service Apprentice Hughie

Working in Leicester City centre store, helping customers with picking clothes and sales.

Sign in to apply

Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage

    £122.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    35 hours per week. Some Saturday/Sunday work will be required as part of the role.

    Total hours per week: 35.00

  • Apprenticeship duration

    18 months

  • Possible start date

    05 Nov 2017

  • Date posted

    02 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001218866

  • Positions

    1 available

The position available is for a Customer Service Apprentice for the company’s Leicester City centre store. There may be a need to help out in the other stores around Leicester, and if this is the case, full expenses will be paid for travel. The successful candidate will be helping customers with queries and questions, processing sales through the till, helping with maintaining standards and general store maintenance. You will be responsible for helping all customers in a polite, friendly and courteous manner, helping to increase repeat customers.

You will report to the Store Manager in the first instance.


Requirements and prospects

Desired skills

You will need to have excellent attention to detail, excellent communication skills and interpersonal skills. You will also need to be a quick learner and able to adapt quickly.

Personal qualities

You will need to be personable and honest, friendly and adaptable to change. Being able to think on your feet and use initiative is also a must, as during quiet periods you will need to keep yourself busy whilst being ready to help customers at the drop of a hat. To succeed you will need to meet all the required KPI’s (TBA) as well as complete the Apprenticeship and exceed business expectations in both attitude and aptitude

Qualifications required

GCSE A-C in English and Maths or equivalent desired but not essential.

Future prospects

The successful candidate will have the opportunity of full time permanent employment if they meet all required KPI’s and show exceptional aptitude for the role.

Things to consider

Weekend work may be required as well as helping out in other stores (with full expenses paid). The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

A local clothing business based in and around Leicester, Hughie provide affordable clothing to meet needs of the customers. Our stores are located in Birstall, Wigston and 2 in Leicester City Centre, Humberstone Gate & High Street (Outside Highcross)

Employer

Hughie

Address

8 West Avenue

Wigston

LE18 2FA

You must have JavaScript enabled to view a map of the location


Training provider

You will be trained to Stocktake, work on the till and how to interact with customers effectively. This will then lead onto more aspects of the qualification.

Candidates will gain a level 3 qualification in customer service upon successful completion of the apprenticeship.

Apprenticeship framework

Customer Service

Training provider

MERIT SKILLS LIMITED

Applications for this apprenticeship are being processed by Merit Skills Ltd

Contact

Richard Stephens 07391010075 richard.stephens@meritskills.co.uk


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 30 Oct 2017