Apprentice Receptionist Administrator Carterknowle & Dore Medical Practice

To assist the practice team by working within the Reception and Admin department of a busy GP Surgery based in Sheffield.

Sign in to apply

Closing date: 26 Aug 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday, shifts between 9am to 8pm, 30 hours per week, TBC

    Total hours per week: 30.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    27 Aug 2017

  • Date posted

    28 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001218545

  • Positions

    1 available

Every GP Practice needs an efficient team of administrators /receptionists who can ensure that every patients experience is a positive one. This is an exciting opportunity to start your career in the Health Care Sector. This is a great opportunity to join this GP Practice in Sheffield.

 

 Duties include;

  • Managing patient requests in person, on the phone and via written communication
  • Booking, amending, rescheduling and cancelling patient appointments
  • Distributing prescriptions
  • Action patient care follow- up arrangements as per clinicians instructions
  • Advising patients of chargeable services and processing payments
  • Providing patients with information about the Practice Services
  • General housekeeping of reception and waiting areas
  • Arranging transport and home visits
  • Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.
  • Maintaining and updating the practice patient database.
  • Ensuring confidentiality and data protection is observed at all times.

Training to be provided:

At level 2/3 City & Guilds Diploma In Customer Service Practitioner

Level 1 / 2 Functional Skills in Math,  English & ICT

Employee Rights and Responsibilities

Personal Learning and Thinking Skills

End Point Assessment


Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Personal qualities

  • Honest
  • Reliable
  • Approachable
  • Empathetic
  • Assertive

Qualifications required

GCSE grade C or above in Maths and English or equivalent desired but not essential.

Future prospects

To become a competent Receptionist/Administrator in the GP Practice sector or in another similar setting.

Things to consider

This is a very busy environment where you will need to deal with people who are ill, worried and sometimes upset and confused. You need to be able to remain calm and behave in a professional manner at all times.

About the employer

GP Surgery based in Sheffield.

Employer

Carterknowle & Dore Medical Practice

Address

137 Dore Road

Sheffield

S17 3NF

You must have JavaScript enabled to view a map of the location


Training provider

  • At level 2 City & Guilds Diploma In Customer Service Practitioner
  • Level 1 / 2 Functional Skills in Math,  English & ICT
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • End Point Assessment

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 26 Aug 2017