Customer Service Apprentice Snows Motor Group Limited

Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with Snows Motor Group. We are looking for passionate individuals with a love of all things that drive.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Aug 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Shifts TBC

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    28 Aug 2017

  • Date posted

    27 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

The first 12 months of this exciting apprenticeship involve spending time in all of the departments of a modern dealership in order to gain a full understanding of how a dealership operates and the career opportunities available.

The successful apprentice will develop product knowledge and skills on this fast paced fast track programme which will lead to a variety of career opportunities.

A snap shot of the first 12 months is detailed below;

Sales Department
Identify and develop prospects with the aim of maximising sales and profitability from fleet vehicles and finance. Provide administrative support to the Centre Sales team, ensuring efficient processing of new, used and corporate vehicle orders.

  • Talk and listen to customers to build rapport and understand their requirements in full.
  • Ensure all vehicles presented for the part exchange are appraised in the correct manner, agreeing a purchase price with the Centre Manager.
  • Agree appropriate delivery arrangements with the customer.

Parts Department

  • To satisfy all parts customer requirements and increase all aspects of the parts departments business through structured direct selling.
  • To be totally conversant with all procedures and routines within the Parts Department.
  • Ensure a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling cash, cheques and accounts.
  • Assist with stock checking as may be required, ensuring accurate information is maintained on computer systems.
  • Maintain a good working relationship with all internal and external customers updating prospect records as necessary.

Administration Department

  • Provide administrative support to the Centre Sales team, ensuring efficient processing of new, used and corporate vehicle orders.
  • Liaise with the Sales team and Vehicle Supply to process vehicle orders in line with the sales order, demonstrator or showroom stock requirements.
  • Complete all pre-delivery related administration (e.g. vehicle registration utilising AFRL, insurance, road tax)
  • Liaise with the Sales Manager and ensure correction authorisation of new stock ordering.

Service Department

  • To plan and co-ordinate service activity to meet customer requirements and maximise workshop utilisation and profitability.
  • To understand and qualify the customers service/repair requirements.
  • Update customers on progress including additional work/costs.
  • Check loan car on return and hand over the customers car.

Requirements and prospects

Desired skills

  • An interest in everything automotive
  • Excellent people skills
  • Organised
  • Customer Orientated
  • Computer Literate

Personal qualities

  • Polite, calm and approachable persona
  • Must be a team player
  • Must have flexible ‘can do’ approach

Qualifications required

GCSE Maths and English at grade C or above desirable but not essential.

Future prospects

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise be considered as a permanent member of staff.

Things to consider

Once you commence at the Retailer, further induction training will be supplied by the Retailer. You will also receive visits and other training from the Learning Skills Partnership representative. The National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. This apprenticeship will involve working weekends and may involve working in the evenings. This is agreed locally on a rota basis. It will be hard work but it is a great environment to work in. It offers opportunities for reward and progression. Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for the retailer. Approaching the retailer directly will not always help your application.

About the employer

Snows Group is a privately owned, family company that has been operating in Southern England for over half a century. Currently representing a network of 26 franchised dealerships, consisting of two BMW franchises - Portsmouth and Isle of Wight, two MINI franchises - Portsmouth and Isle of Wight, six Toyota franchises - Hedge End, Southampton, Plymouth, Exeter, Paignton and Honiton, three Lexus franchises in Hedge End, Plymouth and Exeter and one Lotus franchise in Hedge End, four Volvo franchises - Southampton, Winchester, Salisbury and Basingstoke, two Kia franchises in Basingstoke and Guildford, one Peugeot franchise in Romsey and five SEAT franchises - Isle of Wight, Southampton, Poole, Portsmouth and Salisbury. We also have Snows Van Centre coming very soon which will be operating in Plymouth and selling VW Commercials. In addition the group operates eight Too Good to Auction used car centres, which manage the retail sale of the groups part exchange stock, Snows Leasing, who offer personal and business contract hire, and Snows Accident Repair Centre.


Snows Motor Group Limited


Snows House

Botley Road

Hedge End


SO30 2RA

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Training provider

Intermediate Apprenticeship in Customer Service.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Learning Skills Partnership


Maddy Balkham 01482 338844

Employer's Application Instructions

Please apply for this vacancy using the Get My First Job website. If you have any issues with applying please email or call 01482 338844.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Aug 2017