IT Systems & Networking Apprentice KELSEY NETWORKS LIMITED

Kelsey Networks Ltd are looking to recruit an IT Systems & Networking Apprentice to join their team.

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Closing date: 28 Aug 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Working days: Monday to Friday Times: 08:30 to 17:00 (flexible approach required)

    Total hours per week: 40.00

  • Apprenticeship duration

    18 months

  • Possible start date

    04 Sep 2017

  • Date posted

    27 Apr 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

This is an exciting opportunity for an ambitious individual to join an established company in the IT & Communication Support industry.  Formed in 2001 and based in Warrington town centre, we have already successfully taken on apprentices that form a vital part of the company and have been promoted within the business to full-time positions.

As the successful applicant your main duties will be to act as first line IT support; answer support calls via email ticket desk and update the ticketing system. You will work with a variety of exciting IT technologies including Microsoft Windows XP, 7, 8, 10, Office 2010, 2013, 2016 and various Microsoft Windows Servers and mobile devices.

You will demonstrate a professional telephone manner and learn how to resolve support requests. You will manage the data backups and assist with IT projects from time to time, including site visits; working under the guidance and with support from nominated staff within the business.

Roles & Responsibilities:

  • Provide 1st line IT support to our customers.
  • Deal with support requests via email and telephone.
  • Deal with support alerts via remote monitoring system.
  • Update ticketing system.
  • Manage client backups.
  • Assist the Management Team to deliver tasks in line with company objectives.
  • Provide additional assistance to the Admin & Support Teams.
  • Plan, monitor and review IT projects.

Requirements and prospects

Desired skills

  • Must be able to deal with a stressful environment.
  • Ability to work as part of a team and on your own initiative.
  • Good time keeping skills and an ability to work within deadlines.
  • Ability to problem solve.
  • Happy to get stuck in.

Personal qualities

  • Hands-on and flexible with all aspects of the role.
  • Hardworking, motivated and enthusiastic with a willingness to learn.
  • Sense of humour

Qualifications required

  • Ideally have 5 GCSEs at Grade A-C, or equivalent, including Maths and English.

Future prospects

The possibility of progression to a permanent role and promotion for the right candidate.

Things to consider

Please check public transport routes: Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Formed in 2001 we have provided IT and communication solutions and managed services to SME’s, Professional’s and large corporate organisations. Operating from Warrington we provide services typically in the North West but also have national company contracts taking us all over the UK and Ireland. Our services identify the specific demands of your business, its future requirement, its pain points and how new technology can enable better scalable performance and reduce overheads, whether on premise, cloud or combination of both solutions. Kelsey Networks have provisioned cost effective solutions enabling clients to utilise class leading features in budget and on time. At KNL we have a ‘People’ culture, working closely as a team we look to provide a more personable approach in providing our services. A culture of older and younger heads providing a wider vision on project and service delivery. Developing new talent our apprenticeship programme allows us to mould bright young minds into confident and experienced individuals. Whether a simple or complex solution, our approach is to build confidence with IT, KNL and the solution it provides. Our Values: Over the years we have identified that our business relationships with clients are built on: - Trust and respect in each other’s ability - Continuity, building up a rewarding relationship for all parties - Creating an environment that is challenging and stimulating development - Setting higher standards as IT develops meeting new demands in business Safeguarding our clients data, in turn, their integrity Consistent Approach Each of our clients have unique requirements, KNL will always respond to this to provide the optimal solution, along with a consistent work ethic it has allowed us to retain clients for over 14 years.




18 Bold Street



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Training provider

The successful candidate will receive ongoing training relevant to their ability level and immediate requirements:

  • IT Professional Level 3
  • Work based observations and assessmen

Dependent on development / interests this would be followed by:

  • ITIL training and certification
  • Cisco CCENT and CCNA training and certification
  • PRINCE2 (or equivalent) training and certification

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Total People Ltd

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Closing date: 28 Aug 2017