Apprentice Customer Engagement Officer COMMUNITY TRAINING PORTAL LIMITED

This is a great job for those who can maintain a positive and customer friendly attitude at all times. You will also give customers a positive impression of yourself and your organisation. You will be expected to deal with candidates face to face and over the telephone. So if you've got an outgoing personality, this is the perfect job for you.

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Closing date: 22 Aug 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon,Tue,Wed,Fri - 9am - 5.30pm, 1 hour lunch (Thursdays - 9am-8pm) 1 late night per week and occasional Saturday hours

    Total hours per week: 40.00

  • Apprenticeship duration

    15 months

  • Possible start date

    23 Aug 2017

  • Date posted

    26 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Providing excellent customer service at all time to ensure a professional/ positive image of the company is given to all existing and new customers
  • Meeting and greeting all visitors 
  • Setting up workrooms for meetings and assesments 
  • Administrative duties 
  • Booking appointments 
  • Dealing with clients over the telephone
  • Sending and receiving faxes
  • Postal duties
  • Filing and maintaining internal documents
  • Managing in-house computer systems
  • Sending and receiving emails
  • Data processing
  • Scanning documents

Requirements and prospects

Desired skills

  • Good social skills
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of  a small and busy  team
  • Excellent telephone manner

Personal qualities

  • A passion for learning and education 
  • Ability to make efficient use of resources
  • High level of motivation
  • Attention to detail
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative

Qualifications required

  • No specific qualifications required but Maths, English & IT GCSE would be preferred (all C and above) or equivalent

Future prospects

Opportunity for progression at month 6 and 12. Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company.

Things to consider

Can you get to the employer's address within a reasonable length of time? Please consider early morning and traffic. Have you got the skills and qualities to use the telephone and communicate effectively? This role involves customer contact, is that right for you? This role has many duties including lots of administrative tasks.

About the employer

A Learn direct Training provider delivering Functional skills and Employability courses.




378 Leagrave Road



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Training provider

  • Customer Service QCF
  • Key skills
  • Technical Certificate as appropriate
  • The employer will also provide in house training relevant to the job role
  • Please note we specialise in office apprenticeships and we will be able to deliver a bespoke Standard specific to the company you are working for

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Key Training Ltd


Reagan Powell 0121 236 7512

Before you apply

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Closing date: 22 Aug 2017