Advanced IT Apprenticeship

Luceco Plc

Working in conjunction with the IT team you will ensure high levels of service and management of IT systems will be achieved across the wider company. To act as the central contact for IT support issues from internal and external customers.

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Closing date: 07 May 2017

Apprenticeship summary

Weekly wage


Working week

Monday - Friday, 8:15am - 5pm

Total hours per week: 40.00

Apprenticeship duration

2 years

Possible start date

15 May 2017

Date posted

6 days ago

Apprenticeship level

Advanced Level Apprenticeship

Reference number



1 available

Working in conjunction with the IT team at Luceco you will ensure high levels of service and management of IT systems will be achieved across the wider company.

To act as the central contact for IT support issues from internal and external customers and also gaining a Level 3 Advanced IT qualification.

  • Assist in the maintenance of hardware
  • Technical support of hardware and software for end users
  • Maintenance, Installation and configuration of new hardware and software
  • Monitor systems and back ups
  • Log job details
  • Network Troubleshooting
  • Installation of cabling
  • Work closely with end users to ensure technical compatibility and user satisfaction
  • Assist in the writing of user manuals
  • Ensure budgets are adhered to and deadlines met
  • Ensure company back up and disaster recovery plan is kept up to date and in operational order
  • Provide training to users  of a new system
  • Planning and working flexibly to a deadline
  • Writing user manuals

Requirements and prospects

Desired skills

The successful candidate will need:

  • To have strong analytical skills
  • The ability to work with internal clients to resolve their issue and give a high level or customer service and satisfaction
  • To demonstrate previous experience with basic computing tasks such as home pc building or programming
  • Ideally able to demonstrate working knowledge of modern programming languages such  as C#, visual basic, Java, ASP, T-SQL, or PHP

Personal qualities

The successful candidate will need:

  • To have an enquiring mind
  • To have a determined, reliable, responsible and mature attitude to work
  • To have evidence of an interest and aptitude in IT 
  • To be a fast learner
  • To be polite in your approach to customers and colleagues
  • To be responsible and reliable
  • good customer service skills
  • to have discretion
  • to be polite and personable
  • To have personal drive and energy

Qualifications required

GCSE’s in English, Mathematics & IT at grades A*-C or equivalent Level 2 qualifications.

Future prospects

Upon successful completion of the Apprenticeship it is expected this role will become permanent.

Things to consider

Telford College are managing this vacancy on behalf of this company. As part of the screening process of applications you may be contacted by Telford College and invited in for a face to face interview as part of our screening process. Following this the company will shortlist and interviews will be in the form of an open day. The day will consist of a number of tests and an interview This post includes attending college 1 day a week. Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government. Training for Apprenticeships for those over this age is part funded, with employers expected to make a part or full contribution. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

With over 70 years’ experience, the Luceco plc brands of Luceco LED Lighting, BG Electrical, Masterplug and Ross are market leaders in key electrical categories, offering a "One Stop Shop" for Trade and Retail accessories. UK Facilities include 10,000 square metre manufacturing, assembly, distribution, warehousing and sales divisions based in Telford. 2,000 staff on site supported by two dormitories, canteen and leisure facilities.


Luceco Plc


Luceco Distribution Centre

Stafford Park 1



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Training provider

  • Level 3 Diploma in ICT Professional Competence (72 credits)
  • Level 3 Award in ICT Systems and Principles (24 credits)
  • Level 2 Functional Skills in English, Mathematics and ICT (15 credits)
  • Personal Learning and Thinking Skills

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Telford College of Arts & Technology


Apprentice Team 01952 642452

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Closing date: 07 May 2017