Customer Service Apprenticeship Crusty Loaf Ltd

A unique apprenticeship opportunity to work in a local bakery completing promoting the business via Social Media, dealing with new customers and assisting with daily admin duties! Gaining fantastic work experience! Apply now!

Sign in to apply

Closing date: 05 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday 9.30-4pm

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    21 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


This is a great apprenticeship for those who can maintain a positive and customer friendly attitude at all times. You will also give customers a positive impression or yourself and your organisation. So if you've got an outgoing personality, this is perfect for you!


  • Providing excellent customer service at all time to ensure a professional/ positive image of the company is given to all existing and new customers
  • Dealing with clients over the telephone social media management
  • Blogging
  • Article writing for websites
  • Sourcing and building links
  • Analysing websites
  • Maintain social networking sites
  • Marketing company on social media
  • Attracting new clients to the business
  • Research
  • Postal Duties
  • Filing and maintaining internal documents
  • Managing in-house computer systems
  • Sending and Receiving emails
  • Data Processing
  • Scanning documents
  • Any other general duties as required.

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills

Personal qualities

  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of small and busy  team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Qualifications required

  • Must have A-C GCSE grades in maths English and ICT (or equivalent) 

Future prospects

Progression within the company

Things to consider

Can you get to this location on time on a daily basis? Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour from 1st October 2016. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

At The Crusty Loaf, we pride ourselves on our Craft baked breads, Individual hand made cakes, Home made sandwiches, Soups and large selection of celebration cakes for birthdays, wedding cakes, christening cakes. All of our products are handmade daily this guarentees the freshest of all our products. Established in 1960, we have been baking bread for over 50 years - using only the finest ingredients and traditional methods. We have 2 shops around the county and 10 Sandwich vans which supply various retailers with our products. If you can't get to your favourite shop - why not call our sandwich van to come to your establishment - we have plenty on the road, travelling round Industrial Estates across the county.


Crusty Loaf Ltd


87 Collingwood Street


Bishop Auckland

DL14 8LH

You must have JavaScript enabled to view a map of the location

Training provider

  • Qualification in Customer Service
  • Functional skills in maths English and ICT to be provided by the training provider
  • In house training to be provided by the employer 

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Key Training Ltd


Lauren Gulliver

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: 05 Oct 2017