Apprentice Customer Service Practitioner Bidford Health Centre

There is a vacancy for an Apprentice Receptionist at the Bidford Upon Avon GP Practice, Stratford Road. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

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Closing date: 10 Sep 2017

Apprenticeship summary

  • Weekly wage

    £192.50

  • Working week

    35 hours a week Monday-Friday. Hours flexible between 8-6 with a pattern agreed in advance every week

    Total hours per week: 35.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    11 Sep 2017

  • Date posted

    20 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001213357

  • Positions

    2 available

There is a vacancy for an Apprentice Receptionist at the Bidford Upon Avon GP Practice, Stratford Road. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

 Duties include;

  • Managing patient requests in person, on the phone and via written communication
  • Booking, amending, rescheduling and cancelling patient appointments
  • Distributing prescriptions
  • Action patient care follow- up arrangements as per clinicians instructions
  • Advising patients of chargeable services and processing payments
  • Providing patients with information about the Practice Services
  • General housekeeping of reception and waiting areas
  • Arranging transport and home visits
  • Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.
  • Maintaining and updating the practice patient database.
  • Ensuring confidentiality and data protection is observed at all times.

Training to be provided:

At level 2 City & Guilds Diploma In Customer Service Practitioner

Level 1 / 2 Functional Skills in Math,  English & ICT

Employee Rights and Responsibilities

Personal Learning and Thinking Skills

End Point Assessment


Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Task driven
  • Confident
  • Attention to detail
  • Good IT skills
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Personal qualities

Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills

Good written and verbal communication skills

Demonstration of patience, empathy and problem solving skills, when dealing with conflict

Qualifications required

GCSE (or equivalent) grade C or above in Maths and English desired but not essential.

Future prospects

Having gained a years worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively?

About the employer

This is a busy GP Practice serving the local community of Bidford Upon Avon. Providing healthcare and preventative treatments. Ensuring each patients individual needs and experience are our first consideration and at the heart of everything that we do.

Employer

Bidford Health Centre

Address

37 High Street

Bidford-on-Avon

Alcester

B50 4BQ

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Training provider

You will have on the job training within the organisation, and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practioner Qualification. You will have an eportfolio to work through and gather evidence during your role as a receptionist at the Bidford Upon Avon Practice.

The qualification will include:-

  • Knowing your customer
  • Understanding the organisation
  • Meeting the regulations and legislation
  • System and resources
  • Your role and responsibility
  • Customer Experience
  • Product and Service Knowledge
  • You will also be required to pass:-
  • Functional Skills Maths Level 1/2
  • Functional Skills Maths Level 1/2

If you have not already achieved a GSCE Grade C or equivalent in the above Functional Skills qualifications.

This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion and observation.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880


Before you apply

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Closing date: 10 Sep 2017