Apprentice Customer Service Practitioner INSIGHT SOLUTIONS IT SERVICES LIMITED

Insight Solutions are an IT training company based in Droitwich. They train on GP clinical systems all over the UK and recruit apprentices to work in GP surgeries. They are looking for someone to join their small Head Office team .

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Weekly wage

    £122.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Thursday, 08.45 – 17.00 Friday, 08.45 -16.00

    Total hours per week: 35.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    11 Oct 2017

  • Date posted

    20 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001213017

  • Positions

    1 available

Insight Solutions are an IT training company based in Droitwich. They train on GP clinical systems all over the UK and recruit apprentices to work in GP surgeries. They are looking for someone to join their small Head Office team and asssit with all customer queries through phone and email. Duties include:

  • Answering the phone and dealing with all customer queries.
  • Dealing with product queries.
  • Discussing training requirements with customers and booking with the most appropriate trainer.
  • Assisting with office admin duties.

Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Personal qualities

  • Good interpersonal skills – positive engagement, building relationships, questioning and listening skills.
  • Good written and verbal communication skills.
  • Demonstration of patience, empathy and problem solving skills, when dealing with conflict.

Qualifications required

GCSE (or equivalent) grade C or above in English and Maths desired but not essential.

Future prospects

Successful completion of this apprenticeship would give you the necessary skills to undertake the role of a receptionist/administrator for a similar setting.

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively?

About the employer

A busy IT Training Company based in Droitwich

Employer

INSIGHT SOLUTIONS IT SERVICES LIMITED

Address

Ombersley Street East

Droitwich

WR9 8RD

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Training provider

  • A Level 2 City & Guilds Diploma In Customer Service Practitioner
  • Level 1/2 Functional Skills in English, Maths, and ICT
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • End Point Assessment

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880


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Closing date: 10 Oct 2017