Helpdesk Support Apprentice Uptech Ltd

An excellent opportunity has arisen to work for an established national IT company based in Kings Lynn.

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Closing date: 04 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday 8:30 – 5pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    11 Sep 2017

  • Date posted

    18 Apr 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Our industry-level qualified team have a combined experience of more than 50 years with each coming from different background in business, but all focused on IT.  The Apprentice will be responsible for the following:

  • Basic problems solving.
  • Ensure all servers run smoothly for daily access.
  • Logging the call details into a helpdesk system.
  • Working on support queries to resolution.
  • PC build and repair.
  • Server maintenance.
  • General helpdesk.

Requirements and prospects

Desired skills

  • Ability to multitask.
  • Excellent knowledge of Microsoft packages.
  • Able to communicate efficiently.
  • Knowledge of servers/multiple user interfaces.

Personal qualities

  • Enthusiastic.
  • Eager to learn.
  • Organised.
  • Self-motivated.
  • Comfortable working in a team.

Qualifications required

  • Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents).


Future prospects

Progression opportunities for the right candidate.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Uptech is a national IT Company with a local feel and quality. As a company, we have been providing IT business-focused solutions to small, medium, and enterprise-level companies for more than 20 years.


Uptech Ltd


128 Norfolk Street

King's Lynn

PE30 1AP

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Training provider

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Peterborough for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:

  • Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms.
  • Level 3 Diploma in ICT Professional Competence.
  • Level 3 Extended Diploma in ICT Systems and Principles.
  • Level 2 Functional Skills English, Maths, ICT (if applicable).

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


Before you apply

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Closing date: 04 Sep 2017