Level 2 Business Administration Apprenticeship Arthur Jackson & Co

To help support the team to deal with clients, covering reception and supporting with other Administration duties.

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Closing date: 27 Aug 2017

Apprenticeship summary

  • Weekly wage

    £122.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    9am to 5pm Monday to Friday

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    29 Aug 2017

  • Date posted

    18 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001210377

  • Positions

    1 available

  • Answer incoming calls-record the name of the caller , the time of the call and the memeber of staff they wish to speak to in the telephone log book
  • To pass clients from reception to an avaliable Fee Earner , Assistant secretary or law clerk whenever posssible and as smoothly and efficently as possible.To take clear messages form clients in circumstances where the appropriate person to take the call is not avalaible.
  • Make appointments for clients using the electronic diaries.
  • Greet clients , log their arrival time in the client log book and inform the Fee Earner that their client has arrived .Also log details regarding the time the client goes in to a fee earner and the time they leave.
  • Deal with potential new clients coming in for advice by asking tyem to complete ' new client questiionaire' .If we are able to deal with the matter seek a Fee Earner avalaible or arrange a more convinient appointment at a later date
  • Deal with clients wanting to make payments by informing  a member  of cash office the clients name and whether they wish to make payment by cash , cheque or card.
  • Deal with clients who are bringing in their ID regarding a conveyancing transaction by making certified copies and ensuring that any utility bills are no more than 3 months old.
  • Deal with telephone queries from people enquiring what areas of work we undertake .Signpost them to another firm if we dont carry out a particular area of work.
  • Log staff members in and out fo the office.
  • Ensure that the firms post is correctly franked for Royal mail or stamped for DX and ready to leave the office at 4.45pm each day.
  • Take the post at 4.45pm each day.
  • Be responsible for collecting the DX post on certain days.
  • Carry out hand deliveries to another firm or local court
  • Ensure that any cheques / cash are taken to the firms bank at 2.45pm each day.    
  • Photocopy documents when requested to do so by Fee Earners or thiwer secretaries.Ensure all pages are copied correctly and are returned to the fee earner of their secretary as soon as possible.
  • Deal with the archiving of files.
  • Respond to requests for the retrieval of files, Wills, Deeds form storage.
  • Ensuring that the firms stationery stock is replenished
  • To carry out conflict checks where neccessary.
  • Have a thorough knowledge of the areas of work the firm deals with and also what each Fee Earner speciliases in.
  • Ensure documents brought into the office by clients are directed to the correct Fee Earner as soon as possible and if necessary provifde a receipt. 

Requirements and prospects

Desired skills

  • Excellent communictaion skills
  • Customer service skills
  • Excellent ICT skills

Personal qualities

  • Friendly & out going
  • Ability to work within a team
  • Ability to work using own iniative
  • Honest

Qualifications required

A-C Grades in Maths, English & ICT or equivelant

Future prospects

Possibility of a fulltime permanent position on completion of the Apprenticeship

Things to consider

You will be asked to sign a confidentiality agreement as you will have access to information regarding clients.

About the employer

Our firm has existed for more than 100 years. Originally formed around 1910 as ‘Jackson & Jackson’ by brothers Arthur Harding Jackson and Harold Jackson the firm became Arthur Jackson & Co. around 1930. The present partners joined the partnership in 1983 and these days we offer services ranging from Court Representation to Conveyancing to Commercial Services the length and breadth of the Country. At Arthur Jackson we provide the highest standards of professional and personal service and all of our clients can be confident that we will deliver a thoroughly professional, efficient, confidential and cost effective service. All of our staff at every level have an important role to play in the firm and our Partners and Solicitors are supported by highly experienced support staff to ensure that every case receives the very best attention from start to finish. We hold a contract with the Legal Services Commission to provide Family Law services and offer Legal Aid (subject to eligibility) for Family Law matters. We have a solicitor who is accredited under the Law Society Family Law Accreditation Scheme. We have achieved accreditation under the Law Society Conveyancing Quality Scheme (CQS) further assuring all of our Conveyancing clients that they will receive a service that is second to none.

Employer

Arthur Jackson & Co

Address

2-4 Ash Mount

Doncaster Gate

Rotherham

S65 1DG

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Training provider

  • Level 2 Diploma in Business Administration
  • Level 1 Functional Skills English
  • Level 1 Functional Skills Maths 
  • Level 1 Functional Skills ICT

Apprenticeship framework

Business and Administration

Training provider

DEARNE VALLEY COLLEGE

Applications for this apprenticeship are being processed by Dearne Valley College

Contact

Shirley Kay 01709 513147


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Closing date: 27 Aug 2017