We are looking for Apprentices to join our Claims department for a 2 year apprenticeship programme in Glasgow and Leeds. We have roles within our Home, Motor and Damage Management Claims Departments.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    35 hours per week over Monday to Sunday. Shift patterns will be discussed at interview stage

    Total hours per week: 35.00

  • Apprenticeship duration

    18 months

  • Possible start date

    01 Nov 2017

  • Date posted

    12 Apr 2017

  • Apprenticeship level

    Unknown Level Apprenticeship

  • Reference number


  • Positions

    10 available

Home and Motor Claims Apprentice

The Home and Motor claims teams assist our customer through the initial registration of their claim. It is not always easy, as customers can often be upset or in stressful situations. So you’ll need to take the time to talk through the claim whilst gathering accurate information and ensuring you are being empathetic and understanding to the customer’s situation. The role has real variety as it works closely with the customer and third party suppliers daily.Damage Management Claims Apprentice

As a Motor Damage Claims Handler you will be responsible for pro-actively managing a motor claim following from the initial registration through to settlement of the claim. You will be dealing with Policyholders as well as Third Parties throughout the process, keeping your customers up to date with any progress.

When an important part of a customer's life has been compromised, it’s our claims team they speak to. This can often be a stressful and upsetting situation for our customers, so you need to be a great listener and provide a great service.

  • Answering a range of calls, from a variety of different customers 
  • Capturing accurate and relevant information for insurance claims investigations or claim settlements 
  • Working through insurance claims across many of our brands, including Direct Line, Green Flag or Churchill
  • Taking a methodical approach to each claim, and working through the process with each customer 
  • Keeping an ear out for any details that need further investigation
  • Working with other teams here, as well as third party suppliers, and keeping your customer up to date with any progress.
  • Working within regulatory and legal requirements of the FCA as well as keeping the customer experience at the heart of everything you do.

Requirements and prospects

Desired skills

  • Good verbal and written communication skills
  • Adherence with all company processes and procedures
  • Basic level of numeracy and literacy
  • Respect for confidentiality
  • Attention to detail
  • Ability to meet deadlines
  • Good time-keeping 

Personal qualities

  • Loyal
  • Committed
  • Hard working
  • Enthusiastic
  • Team player
  • Good time keeping
  • Willingness to learn new skills
  • Positive attitude

Qualifications required


Future prospects

Upon completion of the apprenticeship, you will secure a permanent, full-time position within our Commercial department – subject to your performance and completion of studies.

Things to consider

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer: • A competitive salary, benchmarked against our competitors, which will grow as you do. • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead! • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard) • Attractive holiday entitlement • 50% off our Home, Motor and Pet insurance • Free Travel insurance • Free Green Flag breakdown cover • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance • Retail card, with discounts at big name retailers • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant high street brands, travel, tickets, gym memberships and much more.

About the employer

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.




Direct Line House

The Headrow



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Training provider

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role.

In addition, training will also be provided towards the Insurance Practitioner Standard Level 3, which consists of the following:

  • Level 3 Insurance Practitioner Apprenticeship Standard
  • Certificate in Insurance
  • Functional Skills in Literacy and Numeracy

Apprenticeship standard

Insurance > Insurance Practitioner

Training provider


Applications for this apprenticeship are being processed by Babington Business College


Recruitment Service 0345 877 6309

Employer's Application Instructions

Our application process has been designed to make applying for a job with us as simple as possible. Follow these step by step instructions to guide you through the short online application form. 1st Create an Account - You only need to create this once, after this you can apply for any positions that interest you. 2nd CV - You can upload a CV straight away but don't worry if you don't have one, you can skip this step by clicking "Next" at the bottom of the page 3rd Contact details - Add your contact details so we can get in touch with you 4th Employment history - If you haven't uploaded a CV, you will need to provide us with information about your employment history for the last 2 years. If you have entered your CV, you can just skip this section by selecting "Next" at the bottom of the page 5th Application questions – Please complete the questions 6th Review and submit - make sure all your information is correct and then Submit and you’re all done. 7th Diversity - Lastly you will be asked to complete a few questions around diversity, these will have no impact on your application but help us to understand how we are doing at recruiting a diverse workforce. If you are experiencing any challenges while completing your application, please email or call 0345 8776309 and we will be happy to help you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2017