Apprentice Customer Service Assistant Portsmouth Gymnastics & Tennis Centre

This is an ideal opportunity for somebody looking to gain valuable experience in a Customer Service department. You will work towards your level 2 apprenticeship in Customer Service whilst working as part of a team in a busy leisure centre.

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Closing date: 31 Aug 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hrs - shift work - working days and evenings (Monday, Wednesday, Thursday and Sunday)

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Sep 2017

  • Date posted

    12 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001209148

  • Positions

    1 available

An opportunity has arisen for the right individual to become an Apprentice Customer Service Assistant in a gymnastics centre in Portsmouth.

The role will involve: 

  • Dealing with customers on their customer service desk
  • Understand the needs of the customer whilst delivering customer service solutions
  • Types of customers will be varied and you will be involved in face to face and telephone communication
  • You will work as part of a team so a high standard of professionalism is expected at all times

Training will be given and as part of that training you will be required to learn the products and services that we offer.  

You will be working 4 days out of 7 on a shift rota which will require early and late shifts along with weekend work.


Requirements and prospects

Desired skills

  • Must be able to use the telephone in a confident manner.
  • Be able to interact with different types of customers.
  • Excellent communication skills.

Personal qualities

  • Well presented
  • Flexible approach to the role
  • Committed to the delivering of a high level of customer service.
  • Approachable

Qualifications required

GCSE English at C or above or equivalent.

Future prospects

To become a qualified Customer Service Assistant.

Things to consider

Ideally have own transport or be able to get to the centre using public transport. It's a busy but fun environment to work in expect to be on the go most days.

About the employer

Portsmouth Gymnastic Centre is a purpose-built gymnastics training facility right next to the Mountbatten, offering all keen youngsters and adults throughout the region the chance to develop to competition level with our fantastic artistic and acrobatic gymnastics club programme.

Employer

Portsmouth Gymnastics & Tennis Centre

Address

Alex Way

Portsmouth

PO2 9AD

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Training provider

Intermediate Apprenticeship in Customer Service

  • Competence & Knowledge Combined Qualification
  • City and Guilds NVQ Level 2 Diploma in Customer Service
  • Transferable Skills - City & Guilds Level 1 Functional Skills English and Mathematics
  • ERR -Unit from Diploma

Apprenticeship framework

Customer Service

Training provider

LOCOMOTIVATION LTD.

Applications for this apprenticeship are being processed by Locomotivation Ltd

Contact

Debbie MacLeod or Laura Thirkettle 01202 567204 debbiemacleod@locomotivation.co.uk


Before you apply

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Closing date: 31 Aug 2017