Administration and Customer Service Apprentice The Spectacle Factory Limited

This vacancy is for a Administration and Customer Service Apprentice based in Preston, Lancashire. The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications. General Administration duties including answering of phone calls and emails, filing, photocopying and shredding.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Nov 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    TBC at the interview

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    21 Nov 2017

  • Date posted

    12 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The suitable candidate will

Effectively deal with customers - customer service - telephones

Input data on the computer

And qeneral Business Admin Duties - filing and scanning.

Requirements and prospects

Desired skills

Provide support for managers and other staff members in the workplace. They perform a variety of tasks that require good communication and organisational skills. They often have industry or employer-specific responsibilities

To be a Business Administration Apprentice, you will need to possess a range of qualities:

Excellent communication and people skills
A confident and positive attitude
Word processing skills
Good verbal communication and listening skills
Ability to follow instructions and organise yourself to complete tasks fully and on time
Ability to use initiative to think through problems to find solutions
Literate with good written communication
Ability to check for accuracy and give attention to detail
Ability to answer, speak confidently and take messages on the phone
Knowledge of spread sheets, word processing and databases
Ability to use initiative
Calm under pressure
Good personal organisation
Team worker

Personal qualities

The ability to work as an individual as well as part of a team and be respectful to team members at all times. Be an excellent communicator at all levels, via telephone and face to face. Be able to use their own initiative.

Qualifications required

A-C GCSEs (or equivalent) 

Confident in dealing with customers

Future prospects

For the successful candidate there will be the opportunity for progression within the company, leading to possible full time position. Full training provided The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT, have an eye for detail and enjoy working with others then a Business Apprenticeship could give your career a great start.

Things to consider

Please do not contact Company direct. PLEASE NOTE; we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply ASAP if you wish to be considered for this role.

About the employer

The Spectacle Factory began in 1996, they are passionate about eyewear and believe in offering a different way, a better way of servicing people with eyewear needs. During the last two decades the business has continually evolved to meet our customers needs.


The Spectacle Factory Limited


Unit B

Dewhurst Row

Bamber Bridge



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Training provider

BTEC Level 2 Diploma in Business Administration, QCF
Functional Skills, Level 1 - Maths , ICT and English
Employer Rights and Responsibilities
Personal Learning and Thinking Skills
Dependant on the job role there maybe the opportunity to commence onto the Advanced Apprenticeship

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Training 2000 Ltd

Employer's Application Instructions

Please can you apply online at quoting the reference number of the vacancy you are interested in. If you have already applied online please call 01254 546 59 and we can add the vacancy to your current application form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Nov 2017