Customer Service Apprentice Stamford Corn Exchange Co Ltd

As a Customer Service Apprentice you will provide a high level of customer service and administration support to ensure customer satisfaction levels are maintained and increased whilst representing the company and its service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

  • Working week

    Monday to Friday

    Total hours per week: 30.00

  • Apprenticeship duration

    12 - 18 months

  • Possible start date

    23 Oct 2017

  • Date posted

    12 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC091044503

  • Positions

    1 available

Your role is to support the Technician in preparing and running the technical and Stage management side of shows liaising with the Artistes and crew. Supporting the Manager in the Box Office selling tickets and completing administration tasks. The candidate must be aged 18 years (or older) as Bar support is also required in the Theatre Lounge helping with sales of Drinks and Food. This role will also involve supporting the various events that take place at the theatre.

The perfect candidate will have good communication skills and enjoy working with public on the front line. Must be flexible in working hours (evenings and week-ends are essential).


Requirements and prospects

Desired skills

  • Excellent communication skills and a professional telephone manner
  • organised and be able to work methodically and accurately
  • able to communicate effectively both verbally and in writing
  • be able to talk confidently to customers and work in a team
  • IT literate use of the Microsoft office package to be an advantage
  • An interest in Sound & Lighting is essential

Personal qualities

  • People-orientated and passionate about customer service
  • Enthusiastic approach to their work
  • Friendly, polite and helpful
  • Positive attitude
  • Willingness take instruction and act on feedback
  • Self-motivated

Qualifications required

  • GCSE grade C or above (or equivalent) in English and Maths is essential

Future prospects

There may be the possibility of a full time position for the right candidate upon successful completion of the level 2 Apprenticeship in Customer Service.

This position is for 30 hours per week with varying days/times depending on the business needs. You will need to have a flexible approach to working time due to the nature of the role.


About the employer

A 399 seat theatre built within the shell of the original Corn Exchange Hall in Stamford, Lincolnshire. Refurbished almost entirely by volunteers, and run throughout the year by volunteers. The venue is available for seminars and corporate entertainment events for up to 399 people

Employer

Stamford Corn Exchange Co Ltd

Address

Broad Street

Stamford

PE9 1PX

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Training provider

  • Intermediate Level Apprenticeship in Customer Service
  • Level 2 Diploma in Customer Service
  • Functional Skills in Maths Level 1
  • Functional Skills in English Level 1
  • Personal Learning and Thinking Skills
  • Employment Rights and Responsibilities

Apprenticeship framework

Customer Service

Training provider

PETERBOROUGH REGIONAL COLLEGE

Applications for this apprenticeship are being processed by Peterborough Regional College

Contact

Emilia Ligorio


Other information

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Employer's Application Instructions

Apply via GetMyFirstJob - applications come through to the provider, are prescreened by a telephone interview.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Oct 2017