Apprentice Customer Service Advisor Sofology Ltd

To be involved in all customer service duties within an sofa retailer based in Warrington

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    5 days out of 7 (8hr shift), Earliest start - 8.30am, Latest finish - 8.00pm, 40min lunch 2x10min breaks, 40hrs per week

    Total hours per week: 40.00

  • Apprenticeship duration

    14 months

  • Possible start date

    17 Oct 2017

  • Date posted

    11 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

  • Deal incoming and outgoing calls
  • Logging accurate details
  • Use customer service skills to offer positive solutions to resolve a variety of situations

Requirements and prospects

Desired skills

  • Must have good communication and customer service skills.

Personal qualities

  • Must have excellent standard of verbal and written communication and customer service skills
  • A mature and calm attitude
  • Good knowledge of Microsoft word, excel and outlook
  • Accuracy essential.

Qualifications required

GCSE or equivalent A-C in maths and English

Future prospects

Continue onto full time employment.

About the employer

Sofology, is a specialist sofa retailer, founded by the Tyldesley family in North West England


Sofology Ltd


Ashton Road




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Training provider

  • Intermediate level 2 Apprenticeship in customer service, including NVQ and functional skills maths and English
  • Work based learning

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by North Lancs Training Group Ltd


Recruitment 01254395355

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2017