Apprentice 1st Line Support Technician NETMATTERS LIMITED

Netmatters is a rapidly growing website development and IT company offering a diverse range of products and services. This is your chance to join the team, and to work with creative, hard-working individuals in a fast-paced, energising environment.

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Closing date: 03 Sep 2017

Apprenticeship summary

  • Weekly wage

    £160.00

  • Working week

    Monday to Friday 09:00am – 17:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Sep 2017

  • Date posted

    11 Apr 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001207941

  • Positions

    1 available

Netmatters is a rapidly growing website development and IT company offering a diverse range of products and services.

This is your chance to join the team, and to work with creative, hard-working individuals in a fast-paced, energising environment.

 

Team members are expected to work hard and deliver results based on a proven system for managing work and time. Team members benefit from a generous bonus scheme based on company and personal performance.

 

Tasks may include some or all the following:

 

  • Setting up and supporting computer Networks
  • Support for PCs and servers remotely and on-site (XP, Vista, Win7/8/10, 2003, 2008, 2012)
  • Installing PCs/ upgrading software
  • Administration of IP phone systems (via web based interface)
  • Supporting customer applications (training provided)
  • Setting up email accounts and website hosting (Linux and Windows)

Support for Mac's remotely and on-site


Requirements and prospects

Desired skills

  • Diligent
  • Endowed with common sense and the ability to take responsibility
  • Consistent and able to complete tasks thoroughly applying intelligence and broader understanding where necessary
  • Good under pressure, punctual and flexible
  • Good IT and problem solving skills
  • Good written and oral skills
  • To be confident on the phone when dealing with clients
  • To be keen to learn and passionate about IT
  • Experience working in the outsourced IT support industry

Personal qualities

  • Positive attitude
  • Motivated
  • Enthusiastic
  • Committed to completing Apprenticeship

Qualifications required

Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Future prospects

Permanent opportunity for the right candidate and progression to Level 4 Apprenticeship

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Netmatters is a rapidly growing website development and IT company offering a diverse range of products and services.

Employer

NETMATTERS LIMITED

Address

11 Penfold Drive

Wymondham

NR18 0WZ

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Training provider

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Norwich for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:

·         Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms

·         L3 Diploma in ICT Professional Competence

·         L3 Extended Diploma in ICT Systems and Principles

·         Level 2 Functional Skills English and Maths (if applicable)

·         BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)

·         BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)

·         BCS Foundation Certificate in Cloud Services (Knowledge Module 3)

·         MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)

BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

ASPIRE ACHIEVE ADVANCE LIMITED

Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited

Contact

applynorwich@3aaa.co.uk


Before you apply

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Closing date: 03 Sep 2017