Apprentice Customer Service/Retail Assistant Plymouth Garden Centre Ltd

A reliable Customer Service Apprentice is required to support a very busy retail area within a popular Garden Centre. The role is very much a customer facing role, meeting and greeting customers, supporting customers with sales advice, regular use if electronic tills, and providing exceptional customer service to all customers.

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Closing date: 01 Sep 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 Hours 5 out of 7 Days

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Sep 2017

  • Date posted

    11 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001207394

  • Positions

    2 available

Plymouth Garden Centre is a very busy outlet with a regular customer base.  Customer service is something we pride ourselves on to encourage customers to return regularly.  The customer service role can be challenging, but very rewarding, and the tasks can be varied so you will need to be enthusiastic, reliable and adaptable.  Tasks could include:

  • Regular use of electronic tills.
  • Cash handling.
  • Handling and processing of telephone/e-mail orders.
  • Replenishing of stock and assisting customers with their purchases and providing a friendly customer service experience to all customers. 

Requirements and prospects

Desired skills

  • Good customer service and telephone skills
  • Team player
  • Ability to work under pressure
  • Organised
  • Motivated
  • Reliable
  • Adaptable

Personal qualities

  • Reliable timekeeping
  • Good attention to detail
  • Can do attitude
  • A friendly approach towards customers

Qualifications required

GCSE A* - C in English & Maths or equivalent qualifications.

Future prospects

Permanent employment for successful candidate upon completion of qualification. 

Things to consider

This is a busy, fast paced role that will involve long periods of being active and will involve a lot of standing so a reasonable level of fitness will be required

About the employer

We are a traditional family run garden centre based in Devon in the South West with a great emphasis on gardening. Most of our plants are sourced from local nurseries who provide regular and often weekly deliveries of fresh stock. We are pleased to support West Country Growers with some of the finest specimens grown locally.

We are convenient to a large area of Plymouth and you will find a relaxed and welcoming atmosphere. The staff are friendly and knowledgeable and on hand to answer your queries. Many have been with PGC for over 10 years and some 30 years! We have been established for 52 years and are 4 times winners of the Investors in People Award.

Employer

Plymouth Garden Centre Ltd

Address

184 Fort Austin Avenue

Plymouth

PL6 5NU

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Training provider

  • QCF qualification in Customer Service Level 2
  • Employment Rights & Responsibilities
  • Personal Learning Thinking Skills
  • Function Skills English & Maths (if required).

Apprenticeship framework

Customer Service

Training provider

Focus Training And DCET Training

Applications for this apprenticeship are being processed by Focus Training (SW) Ltd

Contact

Trevor Barnes 01752 335207 trevor.b@thefocustraininggroup.com


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Closing date: 01 Sep 2017