Apprentice Customer Service/Retail Assistant Plymouth Garden Centre Ltd
A reliable Customer Service Apprentice is required to support a very busy retail area within a popular Garden Centre. The role is very much a customer facing role, meeting and greeting customers, supporting customers with sales advice, regular use if electronic tills, and providing exceptional customer service to all customers.
Closing date: 01 Sep 2017
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
Total hours per week: 37.50
Possible start date
04 Sep 2017
11 Apr 2017
Intermediate Level Apprenticeship
Plymouth Garden Centre is a very busy outlet with a regular customer base. Customer service is something we pride ourselves on to encourage customers to return regularly. The customer service role can be challenging, but very rewarding, and the tasks can be varied so you will need to be enthusiastic, reliable and adaptable. Tasks could include:
- Regular use of electronic tills.
- Cash handling.
- Handling and processing of telephone/e-mail orders.
- Replenishing of stock and assisting customers with their purchases and providing a friendly customer service experience to all customers.
Requirements and prospects
- Good customer service and telephone skills
- Team player
- Ability to work under pressure
- Reliable timekeeping
- Good attention to detail
- Can do attitude
- A friendly approach towards customers
GCSE A* - C in English & Maths or equivalent qualifications.
Things to consider
About the employer
We are convenient to a large area of Plymouth and you will find a relaxed and welcoming atmosphere. The staff are friendly and knowledgeable and on hand to answer your queries. Many have been with PGC for over 10 years and some 30 years! We have been established for 52 years and are 4 times winners of the Investors in People Award.
Plymouth Garden Centre Ltd
- QCF qualification in Customer Service Level 2
- Employment Rights & Responsibilities
- Personal Learning Thinking Skills
- Function Skills English & Maths (if required).
Focus Training And DCET Training
Applications for this apprenticeship are being processed by Focus Training (SW) Ltd
Trevor Barnes 01752 335207 firstname.lastname@example.org
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Closing date: 01 Sep 2017