Customer Support Apprentice DSN INNOVATE LIMITED

We are looking for an enthusiastic person with good communication skills and a confident personality to help grow the business and maintain aspects of marketing within a small and friendly company.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2017

Apprenticeship summary

  • Weekly wage

    £206.25

  • Working week

    9.00am - 5.00pm Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    53 weeks

  • Possible start date

    11 Sep 2017

  • Date posted

    13 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001207261

  • Positions

    1 available

***THE EMPLOYER HAS ASKED THAT YOU DO NOT CONTACT THEM DIRECTLY. DOING SO COULD JEOPARDISE YOUR APPLICATION***

If you do not meet the criteria for this position, your application will not be considered.

The candidate must be competent in dealing with telephone and email enquiries as well as approaching potential customers with the aim of winning new business. Must also be able to maintain good relationships with existing clients and gaining repeat business wherever possible.

The post will involve the following duties:

  • Prospecting potential new clients and turning this into increased business via direct contact.
  • Growing, maintaining, and leveraging your network.
  • Identify potential clients, and the decision makers within the client organization.
  • Research and build relationships with new clients.
  • Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
  • Use a variety of styles to persuade or negotiate appropriately.

Requirements and prospects

Desired skills

Essential - 

• Excellent communication skills

• Good telephone manner

• Experience of Word, Excel and iMac

• Ability to use your own initiative

• Polite and professional disposition

• Self-motivated

 

 

Desirable Skills -

• Previous experience

• Experience of working in an office environment

• Previous experience of Trade Gecko

• Ability to prioritise work load

Personal qualities

  • Enthusiastic approach to learning and developing in the role
  • Able to maintain a high level of accuracy
  • Creative way of thinking
  • Personable
  • Strong communicator including a confident telephone manner
  • Reliable
  • Highly organised with excellent time management abilities
  • Positive, self-motivated approach to the role
  • A “can do” attitude
  • Ability to work on their own and also as part of a team
  • A good sense of humour, friendly and approachable

Qualifications required

Essential - 

A*- C GCSE Grades in English and Maths or equivalent qualifications in these subjects.

Desirable - 

A*- C GCSE Grades in Business and/or ICT or equivalent qualifications in these subjects.

Future prospects

• Potential for full time employment for the right candidate. • Many employers retain apprentices in full/part time positions • The Qualifications you gain can also help you to get into higher education or other employment • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies. Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider

***THE EMPLOYER HAS ASKED THAT YOU DO NOT CONTACT THEM DIRECTLY. DOING SO COULD JEOPARDISE YOUR APPLICATION*** If you do not meet the criteria for this position, your application will not be considered. National Minimum Wage From 1st April 2017, the NMW for Apprentices is £3.50 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent in training. INTERVIEW We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid. Travel Information Nearest train station is Maidstone East. Walking distance from station to destination is 0.2 miles, takes 4 minutes.

About the employer

We are an innovative product creation company in the technology sector largely in the residential and commercial environment developing products for audio visual/intelligent home systems.

Employer

DSN INNOVATE LIMITED

Address

Maidstone House

King Street

Maidstone

ME15 6AW

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Training provider

On the job training with the employer whilst working towards the Apprenticeship Standard.

It may be necessary for you to complete Functional Skills in Maths, English and ICT – subject to previous achieved grades.


Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KENT COUNTY COUNCIL

Applications for this apprenticeship are being processed by Kent Training & Apprenticeships

Contact

Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&A@kent.gov.uk


Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2017