Volvo Cars Service Advisor Apprentice Keith Price Garages Ltd

A fantastic apprenticeship opportunity within the Volvo Cars Dealer Network where you can learn and develop both new and your existing skills in an exciting and challenging role - best of all you'll earn while you learn!

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Closing date: 25 Aug 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 08:30 - 17:00

    Total hours per week: 40.00

  • Apprenticeship duration

    30 months

  • Possible start date

    01 Sep 2017

  • Date posted

    07 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Candidate’s daily duties will involve: 

  • Advising your customers on vehicle needs, time for repair and booking loan vehicles  
  • Booking in vehicles – workshop loading and parts ordering
  • Controlling and organising work for the workshop staff and parts department
  • Preparing accurate invoices
  • Customer vehicle handover – after the work is done you will have to explain work carried out and the costs involved

Requirements and prospects

Desired skills

  • Excellent communication & listening skills
  • Be well organised and able to process detailed information
  • Comfortable with the use of up to date information technology
  • The ability to work as part of a team, supporting a number of colleagues

Personal qualities

  • Motivated to offer excellent customer service
  • Desire to work in a results-focussed environment
  • Take responsibility to keep your product knowledge up to date and relevant
  • Flexibility to work within Retailer opening hours, including weekends

Qualifications required

  • You will need 3 GCSEs or equivalent at A-C, especially Maths, English, ICT or equivalent

Future prospects

Potential to secure a full time permanent position at the end of the Apprenticeship.

Things to consider

*The off the job training will be conducted at the Volvo training centre in Daventry, Northants which may involve you staying away from home for 2-4 nights every 2-3 months, the cost of travel costs and accommodation would be met by the employer *

About the employer

Keith Price Garages is a family-run Volvo Main Dealer, situated on the outskirts of the picturesque market town of Abergavenny in Wales. Volvo Cars Description: The first Volvo rolled off the production line in Gothenburg way back in 1927 and since then, we’ve gone from strength to strength, creating world-changing innovations along the way. Volvo Cars a global brand with manufacturing in Sweden, Belgium and China. Our vision is to be the world’s most progressive and desired premium car brand. And we believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the care for the environment. Learning Provider: Volvo Training & Development Centre in partnership with the Consortium of Vocational and Educational Trainers Limited


Keith Price Garages Ltd



Merthyr Road



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Training provider

Over the 24 – 30 month programme you will initially work towards a Level 2 Intermediate Apprenticeship in Customer Service before progressing to a Level 3 Advanced Apprenticeship also in Customer Service and receive the following:

  • At work training supported with coaching and assessment
  • Instructor led training  at Volvo’s Training & Development Centre at Daventry
  • Online learning modules (+ other elective sessions if you wish)
  • Webinar based modules
  • Qualification unit assignments: completed by self-study/in dealer study
  • In dealer and web based assessments towards your qualification

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Volvo Training & Development Centre


Aidan Tierney

Before you apply

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Closing date: 25 Aug 2017