Customer Service Apprentice Gateway Property Management Limited

The successful candidate will join our team and help in delivering first class customer service across all aspects of the business. You will experience a wide variety of duties and support all teams.

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Closing date: 28 Aug 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday 09:00 – 17:30 including a day at college

    Total hours per week: 37.50

  • Apprenticeship duration

    16 months

  • Possible start date

    02 Sep 2017

  • Date posted

    07 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001205882

  • Positions

    1 available

The successful candidate will join our team and help in delivering first class customer service across all aspects of the business. You will experience a wide variety of duties and support all teams. We are looking for a hardworking, meticulous and friendly candidate who will thrive in our exciting and challenging office. In return, you will receive support in your continued professional development and exposure to many different aspects of the Property Management world.

 

  • Act as a point of contact for telephone enquiries. Record the details of the enquiries & handle the queries in line with office procedures, either responding as appropriate or referring to another member of the team
  • Working on reception, dealing face to face with customers and on the telephone.
  • Maintain databases as required, including updating from different sources, checking data, collating and supplying information as instructed
  • Use the functions of MS Office including mail merge, spreadsheets, databases and Powerpoint
  • Provide administrative support to team members as required
  • Undertake research and development as directed

Requirements and prospects

Desired skills

  • Excellent telephone & communication
  • Excellent organisational skills
  • Attention to detail
  • Excellent written and verbal communication

Grades A-C achieved in English and Maths

Personal qualities

  • Team player     
  • Self-motivated
  • Takes responsibility/ownership  
  • Good people person    
  • Good listener
  • Positive, can-do mind set
  • Good sense of humour 

Qualifications required

You must have a good level of English, maths and ICT

Future prospects

This is an excellent opportunity to gain good work experience and develop your skills. You will also gain an industry recognised qualification and improve your English, Maths and ICT skills.

Things to consider

The successful candidate must be committed to complete the apprenticeship course and attend one day a week at college. Please look at the location and ensure you would be able to travel to it for 4 days a week.

About the employer

As your property management partner, we build our support around your individual needs. From the outset onwards, you’ll find our service open, friendly and professional. You’ll soon notice that we go out of our way to assist you, tackling matters without delay. While owning and managing leasehold properties can be complicated, getting the right help is as simple as picking up the phone to us.

Employer

Gateway Property Management Limited

Address

10 Coopers Way

Temple Farm Industrial Estate

Southend-on-Sea

SS2 5TE

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Training provider

You will be trained by Southend Adult Community College who is rated as an outstanding vocational training provider. You will also receive excellent training and experience in the workplace. You will need to be dedicated and committed to your study and be responsible for your own learning.

Diploma/Certificate in Customer Service

•           Functional Skills in English, Maths & ICT – Level 1/2

•           ERR (Employee Right and Responsibilities)

             Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider

SOUTHEND-ON-SEA BOROUGH COUNCIL

Applications for this apprenticeship are being processed by Southend Adult Community College

Contact

Caroline Fairman 01702 445736 carolinefairman@southend-adult.ac.uk


Before you apply

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Closing date: 28 Aug 2017