Apprentice Customer Service Practitioner St James Medical Centre

There is a vacancy for an Apprentice at this Medical Practice in Tunbridge Wells. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health

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Closing date: 10 Sep 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 hour working week. 8.30am – 5pm Mon – Fri with one hour lunch break

    Total hours per week: 37.50

  • Apprenticeship duration

    53 weeks

  • Possible start date

    11 Sep 2017

  • Date posted

    06 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001204249

  • Positions

    1 available

There is a vacancy for an Apprentice at this Medical Practice in Tunbridge Wells. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

 

 Duties include;

  • Managing patient requests in person, on the phone and via written communication
  • Booking, amending, rescheduling and cancelling patient appointments
  • Distributing prescriptions
  • Action patient care follow- up arrangements as per clinicians instructions
  • Advising patients of chargeable services and processing payments
  • Providing patients with information about the Practice Services
  • General housekeeping of reception and waiting areas
  • Arranging transport and home visits
  • Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.
  • Maintaining and updating the practice patient database.
  • Ensuring confidentiality and data protection is observed at all times.

 


Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Personal qualities

  • Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills
  • Good written and verbal communication skills
  • Demonstration of patience, empathy and problem solving skills, when dealing with conflict

Qualifications required

GCSE grade C or above in Maths and English desired but not essential

Future prospects

Having gained a years worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist or administrator in the Primary Care sector or in another similar setting.

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively? The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

GP Surgery, the new St James Medical Centre opened in Tunbridge Wells in 1991 and was converted from a 1960’s house on the site of the Shandon Estate Waterworks and situated in the St James area of the town. The practice, started in the 1920s by Dr R A Walter, has seen many changes of premises and personnel over the years. There are now three partners in the practice, two practice nurses, a health care assistant, a practice manager plus a team of receptionists and secretarial staff. Other community healthcare professionals, such as midwife, phlebotomist and community nurses work alongside the clinicians at the practice. Also, there will be other doctors here occasionally to support the partners.

Employer

St James Medical Centre

Address

11 Carlton Road

Tunbridge Wells

TN1 2HW

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Training provider

At level 2/3 City & Guilds Diploma In Customer Service Practitioner

Level 1 / 2 Functional Skills in Math,  English & ICT

Employee Rights and Responsibilities

Personal Learning and Thinking Skills

End Point Assessment

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880


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Closing date: 10 Sep 2017