Customer Service Apprenticeship Level 2 RD Johns Ltd

This is a unique opportunity to learn all aspects of the customer service role for a successful business in the South West. The business will support you throughout the Apprenticeship in conjunction with PGL Training as the Training Provider.

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Closing date: 10 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday- Friday

    Total hours per week: 40.00

  • Apprenticeship duration

    18 months

  • Possible start date

    15 Nov 2017

  • Date posted

    04 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • To be the main point of contact for incoming calls, greet visitors in reception and deal with customer collections.
  • Use the computer system to place orders, view and amend customer and product details.
  • Inform customers of line which are out of stock and send alternatives where possible.
  • Deal with any queries or complaints from customers and relay this information to your line manager, following the complaints procedure at all times.
  • Complete the verifying of pick sheets and advanced orders.
  • Release any web orders from the advanced screen.
  • Communicate with the other departments to ensure smooth running of the business.
  • Assist the Office Manager and Area Sales Managers in providing any information or reports required.
  • You will at all times maintain the administration of the office, which will include filing, tidying and keeping all paperwork in an ordered fashion.
  • ‘Up- sell’ products from our weekly, monthly and supplier focus promotions.
  • Build up and maintain product knowledge to be aware of any product enhancements or changes.
  • You will be responsible for ensuring the post has been franked and delivered to the post box on a daily basis.
  • Time will be allocated for the completion of apprenticeship work and meetings with your assessor.


  • You will provide additional assistance as per your Line Manager’s instruction which may require you to assist in other departments within the business.

Requirements and prospects

Desired skills

  • A good level of Maths and English is desired
  • Interaction with customers both Internal and External
  • Good team player 
  • Excellent written communication skills
  • Good customer service skills although full training will be provided

Personal qualities

  • Willingness and eager to learn
  • Professional
  • Enthusiastic and motivated
  • Positive attitude
  • Work well under pressure
  • Flexible
  • Career minded 
  • Good organisation skills

Qualifications required

A good level of Maths and English would be desirable but not essential. 

Future prospects

After completing your Apprenticeship you may have the chance to progress onto a Level 3 Apprenticeship in Customer Service or Business Administration. There may also be the chance of full time employment for the right person

Things to consider

Please make sure that you are able to get to work each day and enjoy customer interaction. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

The last year has seen further significant changes at RD Johns, with our expansion continuing at pace. We have added over 500 new lines and over 40 suppliers to our ever growing product range. Our membership of Landmark enables RD Johns to purchase products competitively offering our growing customer base quality and consistency at competitive prices throughout the year. We introduced online ordering last year, with many of our customers using this facility on a daily basis. The system has proven to be quick, easy and simple to navigate. Full order history, statements, promotions and quick searche are available at the click of a button. Please contact our office team if you would like to set up an account.


RD Johns Ltd


Unit 29

Milber Trading Estate

Newton Abbot

TQ12 4SG

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Training provider

  • Level 2 Diploma in Customer Service
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • Functional Skills English Level 1 or 2 ( If required)
  • Functional Skills Maths Level 1 or 2 ( If required)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by P G L Construction Training


Alberto Pitocco 01392 346495

Before you apply

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Closing date: 10 Nov 2017