Apprentice Support Engineer Albion Business Computers Ltd

An absolutely fantastic opportunity to work with some of the best in the business when it comes to IT Engineers! From Network Infrastructure and Cloud Technology to Disaster Recovery, Line Monitoring and Patch Management – take a look at our solutions and see how we can help your business.

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Closing date: 28 Aug 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9:00am - 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Sep 2017

  • Date posted

    05 Apr 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

We’re looking for an energetic and outgoing member of the team that can grow with the company. As an Apprentice you will gain training and skills in IT. Fundamentally in a helpdesk environment but on sites will be needed.

We will train the successful applicant on Microsoft products, phones and broadband support.

  • Providing excellent customer service to our clients
  • Answering the telephone and helping solve customer enquiries
  • Using your IT Knowledge to diagnose a wide range of IT issues and faults
  • Provide on-site support to clients when required
  • Support clients remotely with issues around Microsoft products and broadband

Requirements and prospects

Desired skills

  • Great all-round IT knowledge
  • Excellent telephone manner and customer service skills
  • Common sense approach to solutions

Personal qualities

  • Eager to learn
  • Energetic
  • Presentable
  • Good time management skills

Qualifications required

Ideally a minimum 4 GCSE’s C and above including Maths, English and ICT (or equivalents).

Future prospects

Permanent position within the business and / or a progression onto a Level 4 programme.

About the employer

Founded in 1995, ABCOM (originally Albion Business Computers) started out as a computer asset management company, securing high profile contracts with reputable clients such as American Express and Sussex Police. Recognising the problems businesses had with transitioning from manual to automated systems, we evolved to provide a support service and consequently added Brighton & Hove Albion Football Club to our expanding list of customers. We understand the need to react quickly and never be complacent – and so we never rest on our laurels. We strive to continually improve and provide ultimate peace of mind for our valued customers by delivering superior technology management, strategy and consulting services, embracing technology challenges and positioning for sustainable success.


Albion Business Computers Ltd


Marchants Way

Burgess Hill

RH15 8QY

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Training provider

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Brighton for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:

  • Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
  • L3 Diploma in ICT Professional Competence
  • L3 Extended Diploma in ICT Systems and Principles
  • Level 2 Functional Skills English and Maths (if applicable)
  • BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
  • BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
  • BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
  • MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
  • BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


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Closing date: 28 Aug 2017