IT Apprentice; Service Desk Support Retail Marketing Group Limited

You will be 1st line support to the technology team across the management, maintenance and development of systems to enable the business to achieve all goals. If you passionate about technology and looking to join a progressive, innovative and global business then please apply now!

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Closing date: 30 Aug 2017

Apprenticeship summary

  • Annual wage

    £14,000.00 - £15,000.00

  • Working week

    monday-friday business hours

    Total hours per week: 37.50

  • Apprenticeship duration

    1 years

  • Possible start date

    01 Sep 2017

  • Date posted

    19 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001200906

  • Positions

    1 available

Provide 1st line technical support for all Revium Group companies across the globe.

­­­­­­­­­­­­­­To be the first point of contact for all technology related issues across the group structure

  • Monitor Support mailbox, answer phone calls and respond to onsite “walk-up’s”
  • Multiple kit builds for colleagues and clients, including PC’s, Laptop’s, tablet’s and mobile phones (across various Operating Systems)
  • Pro-actively manage all support calls, escalating tickets to 2nd/3rd line support or 3rd parties when unable to initially resolve
  • Kit Procurement, volume licencing, liaising with 3rd party suppliers

Administrative duties, both technical and non-technical


Requirements and prospects

Desired skills

Previous experience working in a support role would be preferable, but not essential. This is a role which exposes the candidate to an array of technologies, where no one day is the same! Previous skills which are preferable but not limited to are:

  • ­­­­­­­­­­­­­­Experience working with O365 Admin and Exchange
  • Basic knowledge of AD, creating users, security groups etc.
  • Basic Networking knowledge, LAN/WAN, TCP/IP, VPN etc.
  • Experience working with multiple Operating Systems (Windows, Android, IOS)
  • High standard of IT literacy
  • Strong customer service ethic - excellent customer service skills, patience, diplomacy, empathy and respect

Personal qualities

Working in a 1st line role, it is imperative you are a confident individual. Unlike other 1st line roles, you will be very much practical and will be supporting users face to face on site, as well as remotely

  • ­­­­­­­­­­­­­­Excellent written and spoken English. 
  • Ability to learn quickly.   
  • Ability to communicate with customer representatives at all levels of the organisation.   
  • Exceptionally reliable attendance and highly punctual. 
  • Ability to handle high pressure and high stress workloads during busy periods. 
  • Proactive and willing to take the initiative during quiet periods

Qualifications required

IT related qualifications are preferable, but not essential.

Maths and English GCSE A-C minimum (or equivalent)

Future prospects

Great opportunity to progress within the business.

Things to consider

Additional things to consider (Shift work? Dress code? How will apprentice get to destination? Current team culture?) The team consists of IT, Systems and Data focussed individuals who collectively create a healthy balance of shared knowledge and excitement. The team are a lively bunch and are often found contributing to business social events. We have a smart casual dress code at the office and maintain a dress down Friday. On a rare occasion we may require support out of normal hours to support with business critical activities, however will of course allow the candidate to recover this time. The office is a fairly accessible location by car or approximately a 10 minute walk from Winnersh Station.

About the employer

Revium is a growing global business who are passionate about technology and experiences. Our strategic focus is to connect technology brands with consumers through engaging and exciting experiences. Our heritage is within the Field Marketing industry where we have over 12 years experience in connecting tech brands with consumers through retail interactions. This role is an exciting opportunity for anyone who is passionate about technology and keen to learn a broad range of skills through supporting our global businesses as we grow towards our vision to be the best consumer electronics focused retail marketing consultant across the globe. The role will play 1st line support to our existing technology team to support the management, maintenance and development of our systems and tools to ensure all of the businesses within our Group are operating efficiently to achieve our goals.

Employer

Retail Marketing Group Limited

Address

Hatch Farm

Mill Lane

Wokingham

RG41 5DF

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Training provider

Diploma in IT

ERR skills

Functional skills Level 1 (dependent on previous grades)

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

THE HENLEY COLLEGE

Applications for this apprenticeship are being processed by Henley College

Contact

Melanie Falconer mfal@henleycol.ac.uk


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Closing date: 30 Aug 2017