Apprentice Customer Service Doma

Assisting the manager/director selling electrical goods.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 30 hours

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    31 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001200531

  • Positions

    1 available

  • Dealing with customers face to face
  • Answering the telephone dealing with enquiries relevant to the organisation
  • Dealing with suppliers
  • Stock checking
  • Various paperwork and correspondence

Requirements and prospects

Desired skills

  • Patience
  • Attentiveness
  • Clear Communication Skills
  • Knowledge of the Product
  • Ability to Use "Positive Language"
  • Time Management Skills
  • Ability to "Read" Customers
  • Knowledge of equality and diversity

Personal qualities

  • Punctual
  • Willing to learn
  • Passion for the role
  • Hard working
  • Reliable
  • Polite
  • A good sense of humour

Qualifications required

No formal qualififfations required

Future prospects

Considering full time employment on completion of qualification

Things to consider

Interacting with customers. Manual handling. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). For more information visit: www.gov.uk/national-minimum-wage-rates

About the employer

Located in the Borough of Ilford, Doma UK Ltd are a retail electrical wholesaler selling to the public and dealing with suppliers.

Employer

Doma

Address

89 Green Lane

Ilford

IG1 1XJ

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Training provider

  • NVQ level 2 in Customer Service
  • Level 2 Technical Certificate
  • Functional skills in Maths and English level 1
  • Employment Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Customer Service

Training provider

REDBRIDGE COLLEGE

Applications for this apprenticeship are being processed by Apprenticeship Services Academy (ASA) Ltd

Contact

Jill Adams 02085487413 jadams@redbridge-college.ac.uk


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Closing date: 30 Sep 2017