Apprentice Business Administrator Merchant Street Surgery

Support Function for the Practice

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Closing date: 10 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday – 40 hours per week – Shift work – 8:00am to 7:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    18 Sep 2017

  • Date posted

    30 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The duties include:

  • Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction
  • Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same
  • Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate
  • Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies
  • Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
  • Book appointments accurately and appropriately, initialling data entries
  • Monitor daily available appointments and report any overload to supervisor as appropriate. Ensure sufficient appointments are blocked off for urgent and triage appointments.
  • Carry out scanning of clinical documents as per written procedures, ensuring accuracy of appending to electronic patient record
  • Ensure efficient storage of scanned letters for confidential destruction
  • Receive and make calls as required. Divert calls and take messages as appropriate, recording information for Doctors to action (home visits, phone calls etc)

Requirements and prospects

Desired skills

  • Competent in using Microsoft Packages
  • Confident when speaking to people over the telephone and face to face
  • Good organisational skills
  • To be able to prioritise workloads
  • Good written communication skills

Personal qualities

  • Loyal
  • Committed
  • Hard working
  • Enthusiastic
  • Team Player
  • Good time keeping
  • Keen to take on responsibility
  • Willingness to learn new skills either through external training or on the job

Qualifications required

Maths and English A - C or equivalent.

Future prospects

Further progression opportunities are available for the right candidate upon completion of the apprenticeships

About the employer

Merchant street practice is an NHS Doctors surgery with a vision to improve the health and wellbeing of the local community by aiming for clinical excellence and working in partnership with patients.


Merchant Street Surgery



Merchant Street


E3 4LJ

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Training provider

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role.

In addition, training will also be provided towards the Apprenticeship in Business Administration Level 2 through in house delivery.

The Business Administration Level 2 consists of the following:

  • Level 2 NVQ in Business Administration
  • Technical Certificate
  • Employment Rights and Responsibilities (ERR)
  • Functional Skills in Literacy and Numeracy and ICT

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Babington Business College


Naser Khan 01332 345450

Before you apply

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Closing date: 10 Sep 2017