Apprentice Receptionist/Administrator Coltishall Medical Practice

What you will do in your working day

Main Duties will include -

·        To ensure efficiency of appointment system and monitor flow of patients into consulting rooms

·        Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner

·        Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring associated procedures are completed

·        Ensure reception and work area is kept neat and tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters

General Duties

·        Open premises, check heating and ventilation and restore the telephone service

·        Answer telephone and deal appropriately with enquiries within limits of knowledge, confidentiality and experience only

·        Signposting patients to relevant services where appropriate

·        Being aware at all times which Doctor is on call, his whereabouts and knowing which Doctors are actually working at any given time

·        Book appointments ensuring the correct patient is booked on the appointment screen

·        Enter requests for home visits onto medical software, referring late calls to duty doctor

·        Ensure that notification of deaths procedure is followed and interested parties notified

·        Opening and distributing post

·        Scanning, management of clinical and other documents to relevant staff and disposal of scanned correspondence after 6 months

·        Monitor Practice SMS system

·        Take telephone messages for all members of the practice team

·        Ensure patient and practice confidentiality is maintained at all times

·        Maintain and update computer with special attention to registering new patients, temporary residents, change of address/names etc

·        Using computer to access, extract and enter patient information

·        Dealing with INR results and informing the patient of dosage

·        Ensure computer security is preserved when not at your screen and maintaining password security at all times

·        Updating notice boards

·        Making tea/coffee and participate in washing up

·        Reporting any problems, through the Reception Manager, to the Practice Manager

·        Securing of premises at the end of the working day, ensuring the building is totally secured in accordance with the Practice protocol

·        Follow Practice and reception protocols

Any other duties as requested by the Partners and Practice Management

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard:

Level 3 Diploma for Business Administrators
Level 2 Functional Skills English & maths

What to expect at the end of your apprenticeship

Potential Full-time Employment